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Effective Date: October 26th, 2025
The General Conditions of Sale detailed below (hereinafter referred to as the "General Conditions"), govern, to the exclusion of all other terms, the contractual relations between any non-professional user of the www.www.whiteheartconcepts.com website (hereinafter referred to as the "User" or "You") and the merchant, www.whiteheartconcepts.com that belongs to WHITE HEART, a company with share capital of 1000 euros, whose registered office is situated at 100 rue de la Folie Méricourt, 75011 Paris, entry No. 813 250 075 in the Paris Trade and Companies Register, with VAT registration No. FR23813250075 (hereinafter referred to as "WHITE HEART."). These General Conditions shall be the sole applicable conditions and supersede all other conditions, save as otherwise exceptionally provided in advance, expressly and in writing.
WHITE HEART may need to amend certain provisions of its General Conditions without notice and, accordingly, these conditions must be re-read before any order is placed on the www.www.whiteheartconcepts.com website (hereinafter referred to as the "Website"). The General Conditions are accessible at any time on the Website and prevail, if applicable, over any other version or any other contradictory document.
Such amendments shall be binding upon their being put online and shall not apply to contracts concluded previously. Each purchase from the Website is governed by the General Conditions applicable at the date of the order.
The User acknowledges having read these General Conditions and accepted them by checking the box provided for this purpose, before completing an online order. By checking this box, You undertake to abide by these General Conditions and by the Conditions of Use herein.
WHITE HEART uses the Website to offer for sale textile products and accessories manufactured by and/or for WHITE HEART or its commercial partners, if any, (hereinafter referred to as the "Products") to Users browsing the www.www.whiteheartconcepts.com Website. The principal characteristics of the Products are shown on our Website.
It is hereby stated that the purchase of Products on the Website is reserved for non-professional, natural persons aged 18 years or over who have full legal capacity.
The Website does not allow the purchase of Products for resale. In this respect, the User's attention is especially drawn to the fact that any resale or attempted resale of Products purchased on the Website is strictly prohibited.
Orders may be placed on the Website 24 hours a day, 7 days a week. To place an order, You must follow the online ordering process and, in particular:
The order is only validated after the User has clicked on the order confirmation button. By clicking on this button, the User expressly accepts that the order implies an obligation to pay.
Once the order has been placed, WHITE HEART will send You an email confirming receipt of Your order (hereinafter the "Order Confirmation"). This Order Confirmation will recap the essential characteristics of Your order.
The contract is concluded when WHITE HEART sends the Order Confirmation. We invite You to check this Order Confirmation carefully and to inform us immediately of any errors.
The prices of the Products are indicated on the Website in US Dollars, including all taxes but excluding delivery costs. The prices include all applicable taxes but exclude delivery costs, which are indicated separately before the order is confirmed.
WHITE HEART reserves the right to modify its prices at any time. However, the Products will be invoiced on the basis of the prices indicated on the Website at the time the order is placed, subject to availability.
Prices may vary depending on the country of delivery. The price displayed is the price applicable in the country selected by the User.
Payment for orders is made by credit card or other payment methods available on the Website at the time of order. Payment is due in full at the time of order.
The bank details are not collected by WHITE HEART but are transmitted to a secure payment service provider. WHITE HEART does not have access to Your credit card information.
WHITE HEART reserves the right to refuse or cancel any order in the event of non-payment, incomplete payment, or payment incident.
Products are delivered to the address indicated by the User when placing the order. WHITE HEART offers several delivery methods, the details and costs of which are indicated before the order is confirmed.
Delivery times are indicated on the Website and are provided for information purposes only. WHITE HEART will make every effort to deliver the Products within the times indicated. However, delays may occur and WHITE HEART cannot be held responsible for late delivery or non-delivery due to circumstances beyond its control.
Upon receipt of the Products, the User must check the condition of the package and its contents. Any damage or missing items must be reported immediately to the carrier and to WHITE HEART customer service.
In accordance with applicable regulations, You have a period of 14 days from receipt of Your order to exercise Your right of withdrawal without having to justify Your decision or pay any penalty.
To exercise Your right of withdrawal, You must inform WHITE HEART of Your decision by sending a clear statement to our customer service. You may use the withdrawal form available on the Website, but this is not mandatory.
Products must be returned in their original condition and packaging, unused, with all labels and tags attached. Return shipping costs are the responsibility of the User unless the Product is defective or does not match the order.
Upon receipt of the returned Products and verification of their condition, WHITE HEART will process the refund within 14 days. The refund will be made using the same payment method used for the initial transaction.
All Products sold by WHITE HEART benefit from the legal guarantee of conformity and the legal guarantee against hidden defects, under the conditions provided by applicable law.
If a Product is defective or does not match the description given on the Website, please contact our customer service immediately. WHITE HEART will arrange for the return and replacement of the Product or will refund the amount paid.
WHITE HEART processes Your personal data in accordance with its Privacy Policy, which is available on the Website. By placing an order, You consent to the processing of Your personal data as described in the Privacy Policy.
You have the right to access, rectify, delete, and port Your personal data, as well as the right to object to and limit the processing of Your data. To exercise these rights, please contact our customer service.
All elements of the Website (texts, images, graphics, logos, videos, etc.) are protected by intellectual property rights and are the exclusive property of WHITE HEART or its licensors. Any reproduction, representation, or use of these elements without prior written authorization from WHITE HEART is strictly prohibited.
These General Conditions are governed by the laws of the United States. Any dispute relating to the interpretation or execution of these General Conditions shall be subject to the exclusive jurisdiction of the competent courts.
For any questions or complaints regarding our Products or services, You can contact WHITE HEART customer service: